Work with the best.
If you’re ready to become part of a dynamic team that values camaraderie and community, apply to join the Avis Cayman team, today!
Rental Agent
Job Title: Rental Agent
Department: Rental Agent
Reports To: Brand Manager or General Manager
Job Summary –
The primary responsibilities of this position are to attend to Avis’s customers at the counter; arranging for the rental of an Avis car and handling the car-return transaction; obtaining and verifying customer information; producing a rental agreement and ensuring that Avis’s goal of Total Customer Satisfaction is met.
Job Duties –
Attend to customers appearing at the Avis counter and arranging for the rental and car-return of vehicles in a courteous efficient manner.
Respond to all customer requests for assistance (providing travel information: maps, directions, emergency road service: breakdowns, lost keys, etc.)
Handle customer complaints according to company best practice.
Maintain the appearance of the rental counter and presents a neat orderly appearance to our customers.
Handles telephone inquiries such as rate shop, reservations, customer complaints, etc., and refers phone calls when necessary to the right parties.
Responsible for fulfilling various office duties related to Avis such as voucher, coupon and cash reconciliation, rate shopping, checking on the competition status, checking gas logs, moving VTC'S, filing, customer adjustments and follow-up, another Avis related reports.
Performs other duties related in efforts to enhance our customer service and provide Total Customer Satisfaction.
Requirements –
Ability to read, comprehend, write English
Ability to perform basic Math
Computer literacy required.
Ability to communicate effectively.
Ability to work independently and be self-motivated.
Positive interpersonal skills.
Ability to work varied hours/days, weekends, nights, and holidays as company dictates.
Ability to display initiative, follow instructions and work with limited supervision.
Organized time management skills.
High school diploma or equivalent preferred.
Valid Driver’s License for a minimum of 1 year
Age 23 or older
Customer service experience – preferred
When starting with Avis Cayman as a Rental Agent, you’ll start earning CI$11.75 per hour. As you progress with the company within this role, opportunities for a pay increase will be determined through annual evaluations.
